FAQ's

What is Solar Us Shop?

Solar Us Shop is an online store specializing in solar powered tools, wind gadgets, and other environmentally friendly products, including compost supplies.

Where are you located?

Our main offices are located in Chicago, IL. However, Solar Us Shop is an international company and we have fulfillment centers all across the globe.

How can I contact you?

You can e-mail us directly at support@solar-us-shop.com

How soon will you get back to me?

We generally answer all customer emails and messages within 24 - 48 business hours. However, on the weekends and during holidays it can take up to 72 hours. However, if you get in contact with us we will get back to you.

Shipping

How long will it take to receive my item?

Since our fulfillment centers are located all over the world, the shipping time for your item will vary. We can not give exact dates that you will receive items. If you need an item by an exact date please contact us about expedited shipping options.

Where are my items being shipped from?

We have fulfillment centers located all over the world. Generally, apparel items are shipped from the United States and most other items are shipped internationally.

Will my order have a tracking number?

Yes, it will. You will be e-mailed the tracking information once the order ships. It can take up to two weeks for shipping information to populate when tracking the package. Do not be alarmed if when you try to track the package, nothing appears within the first two-weeks of you ordering. Please hold off on contacting us until the end of the two-weeks.

Why hasn't my tracking information updated?

Since some of our items are shipped internationally there can be periods of time where it takes 1 - 6 weeks for the tracking information to update. The tracking will generally update as soon as we hand over the item to the shipping courier and then update again once it reaches the country in which it's being delivered. Please do not contact us asking why the tracking information has not updated unless it has been longer than the estimated shipping and handling time we provide in the product description.

I haven't received my order, where is it?

Since we have fulfillment centers all across the world, some orders may take 30+ days to receive your order request, which is dependent upon how busy we are, the availability of materials to make the items, and where the item is being shipped from and shipped to.

If it is passed the estimated shipping and handling time for your item and you still haven't received your order please contact our customer support at support@solar-us-shop.com and we will gladly assist you.

Please do not contact us asking where your order is if it's still within the estimated shipping and handling time since you ordered it. We process thousands of orders per day and have fulfillment centers all over the world. It is impossible for us to know exactly what step of the process your item is in being made or exactly where it is during shipping. Once the item is shipped the only information we have is the same information you have when tracking the package.

Returns and Exchanges

Please read our Return Policy for more information regarding returns and exchanges. When you place an order with us you agree to abide by our return and exchange policies.

Thanks for reading our FAQs and we hope that they were helpful in answering any possible questions that may arise! In the meantime, be sure to check out our inventory of solar powered products, composting supplies, and more!